Business data from Google Business Profile, checked 2026-11-15.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Based on limited recent reviews, so treat this as low-confidence.
Only five Google reviews so far, averaging 4.2. Reviewers praise installation work, punctual visits and quick help with problems. One older 1-star review cites poor service and harassment, so the evidence is thin.
Reviewers praise fast responses and tidy work on fans, lights and water heaters. Many say the team is polite and reliable. The 4.9 rating across 361 reviews points to a strong track record overall. One 1-star review describes a late evening visit, messy drilling and power points that were not level. A second 1-star review describes repeated delivery delays. Both were recent-ish or older, so buyers should confirm the time window in writing.
Reviewers say the admin team replies fast and the technicians arrive on time. Many customers have used Kai Leong for 15 to 25 years, and several say they keep coming back for the same crew. Cleaning after a job gets repeated praise. Technicians are praised for explaining what they will do and why. One customer had a leak repaired after other firms failed to find it. The one 1-star review criticises installation quality, so ask about that before booking.
Last updated 2026-11-15