How quickly can they respond to an urgent service call?

Same-day service possible; one reviewer got technicians within one hour of calling. Hao Jun (boss) coordinates emergency bookings.

What is the cost of a standard servicing?

Servicing for 3 units plus condenser unit cost $98.10 inclusive GST; prices described as reasonable, but exact rates vary by job scope.

Do they charge for leak diagnosis?

Diagnostic fees apply but may be waived if you proceed with servicing.

Kai Leong Air-conditioning & Engrg. Pte Ltd

Updated 2026-09-15 · 2,661 reviewed · 598 listed · Scored from 49 Google reviews · How we rank ›

4.7(49) 77 composite score See reviews on Google ✓ Google-verified

Aircon InstallationAircon Servicing & RepairGas Top-Up & Chemical Cleaning

Kai Leong Air-conditioning & Engrg. Pte Ltd

Location: Tampines, Singapore
Services: Aircon Installation, Aircon Servicing & Repair, Gas Top-Up & Chemical Cleaning
Reviews: 49
Ranking: #172 in Aircon Installation
Best for: homeowners seeking reliable multi-year servicing relationships with honest pricing and minimal disruption.

Business data from Google Business Profile, checked 2026-09-15.

What do recent reviews say?

Reviewers value Kai Leong for quick response times, knowledgeable staff who explain their work, and consistent quality over decades. Technicians arrive on schedule, leave toilets and spaces clean, and troubleshoot problems without pushing unnecessary upgrades. One reviewer flagged poor installation, and another needed a return visit to locate a leak, but the company corrected both issues promptly.

The team (Rafiq, Raf, Iba, Ruh, Iqbal, Mahid, Marcus, Hao Jun) walks customers through services and follows up after completion. Pricing is described as reasonable and transparent. Customers report 20-plus year relationships with the business, crediting consistent staff and reliability.

Praised for

responsive customer service
skilled and punctual technicians
transparent pricing and no upselling
thorough cleaning and attention to detail
reliable long-term service

Watch-outs

subpar installation quality
missed leak detection on first visit

responsiveskilled-technicianspunctualfair-pricinghonest-quotesclean-workmanshipprofessional-servicegood-after-sales-supporttidy-installation

Best for: homeowners seeking reliable multi-year servicing relationships with honest pricing and minimal disruption.

Think twice if: installation quality has occasionally fallen short of expectations; get a detailed quote upfront and inspect work carefully before final sign-off.

What are they good at?

responsive customer service and fast appointment booking
experienced technicians who explain work transparently
reasonable prices with no unnecessary upselling
meticulous cleaning after service (especially toilets)
long-term customer relationships spanning 20+ years

Worth knowing

Technicians Rafiq, Raf, Iba, Ruh, Iqbal, Mahid; customer service representative Marcus and Hao Jun (stated as boss)
follow-up phone calls after service completion
diagnostic fee for leak detection (sometimes waived)
condenser unit servicing option offered
service recovery protocol: return visits within two hours if issue not resolved
chemical overhaul and rubber padding installation mentioned
customers report same technician teams across multiple years

What reviews say by service

Aircon Servicing & Repair: thorough diagnostics, prompt follow-up on recurring issues, no upselling.
Aircon Installation: one installation flagged as subpar quality; others praised installation work and recommendations.
Gas Top-Up & Chemical Cleaning: chemical overhaul praised; leak detection and patching reliable after initial misses.

How it compares

Rated 4.7 against a 4.52 average across the 411 aircon servicing & repair businesses listed here.
Has more Google reviews than 72% of the businesses in this directory.

How we scored this

How We Rank

Star rating 76

Review volume 74

Review recency 100

Review sentiment 70

Profile completeness 75

Verification 0

Rating breakdown

FAQ

How quickly can they respond to an urgent service call?: Same-day service possible; one reviewer got technicians within one hour of calling. Hao Jun (boss) coordinates emergency bookings.
What is the cost of a standard servicing?: Servicing for 3 units plus condenser unit cost $98.10 inclusive GST; prices described as reasonable, but exact rates vary by job scope.
Do they charge for leak diagnosis?: Diagnostic fees apply but may be waived if you proceed with servicing.

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