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VOIS Pte Ltd

Updated 2026-09-15 · 2,661 reviewed · 598 listed · Scored from 83 Google reviews · How we rank ›

4.5(83) 73 composite score See reviews on Google ✓ Google-verified
Aircon Maintenance ContractsGas Top-Up & Chemical CleaningAircon InstallationAircon Servicing & RepairCommercial & Industrial Aircon24/7 Emergency Aircon Repair
VOIS Pte Ltd
Location
Kampong Ubi, Singapore
Services
Aircon Maintenance Contracts, Gas Top-Up & Chemical Cleaning, Aircon Installation
Reviews
83
Ranking
#144 in Aircon Maintenance Contracts
Best for
customers who prioritise thorough diagnostics and staff responsiveness over strict appointment adherence.

Business data from Google Business Profile, checked 2026-09-15. Facts from the business's own website were fetched 2026-08-11.

What do recent reviews say?

Most reviewers value VOIS for responsive staff like Nick and thorough technical work. Technicians Rahman, Tong, Ching, and Rana are individually named for competence and courtesy. Pricing is explained upfront and services itemised clearly.

However, repeated complaints surface about missed appointment windows, no follow-up communication until customers call, and failure to complete paid work with no refund option. One customer waited six months for a promised second repair and was told the same part needed replacement with no accountability. Another experienced cooling degradation after servicing and mold growth, with no response to complaints. Service quality appears inconsistent.

Praised for
  • responsive scheduling and customer communication
  • experienced technicians, named staff praised
  • thorough troubleshooting and diagnostic work
  • transparent pricing and honest quotes
  • professional workmanship and attention to detail
Watch-outs
  • poor communication on appointment times and follow-ups
  • failed to deliver promised services without refund
  • inconsistent quality across visits and technicians
  • lack of warranty on workmanship
  • unprofessional conduct and workplace etiquette
responsiveskilled-technicianshonest-quotesclean-workmanshippoor-communicationunresolved-issuelong-wait-time
Best for: customers who prioritise thorough diagnostics and staff responsiveness over strict appointment adherence.
Think twice if: you need firm time guarantees or warranty protection; communication gaps and inconsistent service quality reported.

What are they good at?

  • experienced named technicians (Rahman, Tong, Ching, Rana, Nick, Lai)
  • transparent pricing and itemised invoices
  • thorough troubleshooting and diagnostic approach
  • responsive staff coordination

Worth knowing

  • Technicians named: Nick (admin/scheduling), Rahman, Tong, Ching, Rana, Ah Ching, Mamun, Naylin, Lai
  • Steam cleaning and commercial industrial cleaning offered
  • Website states bizSAFE STAR certification
  • No workmanship warranty explicitly stated by business
  • Charges collected for services not delivered without refund option
  • One customer required three repeat visits spanning months to resolve outdoor unit fault

What reviews say by service

Aircon Servicing & Repair
Praised for thorough troubleshooting and professional repair work; complaints about incomplete repairs and quality inconsistency after servicing.
Aircon Installation
Detailed attention to minimising inconvenience and clean finish; customer service responsive throughout project.
Gas Top-Up & Chemical Cleaning
Steam cleaning noted as professional; limited evidence of complaints specific to chemical wash service.
Commercial & Industrial Aircon
Limited review evidence; website claims this service is offered.
Aircon Maintenance Contracts
One 10-year customer reports sustained satisfaction; general positive framing from maintenance-focused reviews.
24/7 Emergency Aircon Repair
Limited review evidence; rapid response on urgent repair noted in one review.

How it compares

  • Rated 4.5 against a 4.62 average across the 250 aircon maintenance contracts businesses listed here.
  • Has more Google reviews than 77% of the businesses in this directory.

How we scored this

How We Rank
Star rating 67
Review volume 84
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
69
4
4
3
1
2
2
1
7

FAQ

Do they come out on weekends or evenings?
Website lists 7 days of opening hours, but reviews show appointment slots are often 4-6pm windows. Exact weekend or evening availability is not specified.
Is workmanship covered by warranty?
No. A 1-star review explicitly states the business stated they do not provide warranty for workmanship and will not take responsibility for issues.
Do they clean up after installation or repair work?
Yes. One installation review confirms furniture was covered and the team cleaned up after finishing.
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Last updated 2026-09-15