Business data from Google Business Profile, checked 2026-11-15.
Reviews are mostly one or two stars, with the office phone team the most criticised. Several customers describe rude or condescending staff, and one long-time client quit after a complaint went unanswered. Field technicians get better marks, though one customer said skilled staff had left.
Coolfix has a perfect 5 rating from 23 Google reviews, and reviewers praise fast, professional service. Review text is short and mostly from two years ago, so the evidence is limited.
Reviewers say Ninja Cool is fair on price and quick to reply. Many customers have used them for years, some for four to five, and they say bookings are easy. Ratings are high, with 90% of Google reviews at five stars. Technicians are described as polite, thorough, and good at explaining what they found. Several reviewers praise reminders for regular servicing and flexibility with last-minute schedule changes. One reviewer named Ah Yuan. Complaints are rare in the recent reviews provided.
Review evidence is limited: only two recent reviews exist, one praising basic work and one calling service "worst" without specifics. Rating sits at 3.8 across a small sample.
Last updated 2026-11-15