Business data from Google Business Profile, checked 2026-09-15.
Most reviewers report rude treatment from office staff and declining technical quality. Installations leak, serviced units malfunction the same day, and the company refuses accountability. One long-term customer of 15 years left citing incompetent technicians replacing skilled ones. A small number praise honest diagnostics, but problems with follow-up and site damage (chipped walls, stains) go unapologized.
Every review rates Coolfix five stars. Technicians arrive on time, work efficiently, and charge fairly. Reviewers frequently mention the mobile app being straightforward and the cooling performance improving noticeably after service.
Customers consistently return for year after year, citing punctual visits, competent diagnosis, and pricing that feels fair. Staff arrive in pairs to finish jobs quickly and remember service schedules. Two complaints stand out: one neighbour experienced water damage from inadequate containment during a visit, and another had a technician accidentally disconnect wiring, leading to a misdiagnosis requiring a second opinion to resolve. The business shows strength in reactive follow-up and maintenance reminders via their admin team (Karen is named as reliable). Chemical washes are praised for visible results. Servicing spans residential and commercial units, though review evidence is mostly residential. Long-term customers mention consistency across multiple homes over 5+ years.
Review evidence is limited: only two recent reviews exist, one praising basic work and one calling service "worst" without specifics. Rating sits at 3.8 across a small sample.
Last updated 2026-09-15