Business data from Google Business Profile, checked 2026-09-15. Facts from the business's own website were fetched 2026-08-11.
Technicians earn strong praise for knowing their work and explaining what they do rather than just completing jobs. Multiple reviewers name specific staff-Kelson, Shun, Dean, Mr. Din, Mr. Lee-as professional and fast. One unhappy customer reported door damage, disputed upselling, and costs that spiralled to over 600 yuan after a cleaning visit went wrong.
The business holds a 5.0 average across 490 reviews, with just 1% one or two-star ratings. Pricing is published by unit count and service type-single-unit chemical wash starts at $90.95, yearly tri-yearly contracts from $160.50 for two units. Service spans all of Singapore from their Kampong Ubi base, and they handle installation, overhauls, gas top-ups, and electrical work alongside routine servicing.
Most reviewers praise PassionAir's installation quality, punctuality, and considerate technicians who explain the work clearly. A small minority report piping failures and unresponsive after-sales support, though these are older complaints.
All 17 reviews award five stars. Customers consistently praise punctuality, detailed cleaning, fair pricing, and the owner Nicky's hands-on approach and proactive fixes (one replaced a faulty LED chip without prompting). A language barrier with some crew members was noted once but did not block service completion.
Reviewers report consistently professional aircon work: installations are prompt and clean, servicing removes debris thoroughly, and staff respond quickly to calls. The team avoids hard-sell tactics and keeps clients updated. One outlier mentions lateness and a messy job, but 92% of ratings are five-star.
Last updated 2026-09-15