Business data from Google Business Profile, checked 2026-11-15. Facts from the business's own website were fetched 2026-08-11.
Almost every review is five stars, and most come from customers with gas leaks or cooling faults. Reviewers say the technician finds the real fault instead of topping up gas. Many say he explains the problem plainly and does not push extra jobs.
Reviewers describe the work as careful, with the right test gear and fast repairs in many cases. Jobs include LG and Starmex units, compressor leaks, welding, chemical washes, and a refurbished unit swap. One customer says a wash-and-overhaul job was done for a fair price.
Routine servicing gets good marks from several reviewers, who call the team professional and say they did not push unneeded repairs. Complaints are sharper. Some say the phone line was rude, and two describe missed appointments or unanswered messages. Repairs for cooling faults drew the harshest criticism.
Reviewers describe a steady pattern of quick replies, punctual visits, and careful work. Many have used the firm for servicing over several years, and several say they trust it for repeat jobs. Complaints are almost absent in the recent reviews provided. Installation crews get the most detailed praise. Reviewers mention neat piping, patched walls, tidy work areas, and named staff like Ali and Rama. Sales staff are described as attentive and never pushy, and one buyer praised quick delivery of an urgent air purifier.
Reviewers keep praising the same things: neat, thorough work and staff who explain what they found. Many customers have used Elite for years, and several are on repeat servicing contracts. Two reviews mention clear photos and reports sent after each job. Staff named in reviews include manager Brandon Low, who sends reports and photos, and technicians Andy and Aung, who cleaned blowers and every corner. One customer praised a full system replacement with a clear quote and tidy finish. Complaints are absent in the recent reviews.
Last updated 2026-11-15