Business data from Google Business Profile, checked 2026-09-15.
Comfort Airconditioning's field teams earn consistent praise for fast, neat installations and repairs. Mani, Wanna, Shah, Ping, Lim, Yan, and Akar are named repeatedly for professionalism and courtesy. The 1-star case shows breakdowns in upfront pricing, scheduling transparency, post-installation support, and accountability when leaks or mold appeared weeks later. That isolated failure stands against 96% five-star ratings, but it flags real gaps in customer care and problem resolution after handover.
Most reviews centre on installation and servicing: fan and aircon units fitted clean, old units removed and walls touched up without mess. One long-term customer credited Ah Hong and Rachael for two systems running well years on. The company appears strongest when crews are in the home, weaker when customers need follow-up communication or refunds tied to faults.
Review evidence is limited: only two recent reviews exist, one praising basic work and one calling service "worst" without specifics. Rating sits at 3.8 across a small sample.
Customers consistently return for year after year, citing punctual visits, competent diagnosis, and pricing that feels fair. Staff arrive in pairs to finish jobs quickly and remember service schedules. Two complaints stand out: one neighbour experienced water damage from inadequate containment during a visit, and another had a technician accidentally disconnect wiring, leading to a misdiagnosis requiring a second opinion to resolve. The business shows strength in reactive follow-up and maintenance reminders via their admin team (Karen is named as reliable). Chemical washes are praised for visible results. Servicing spans residential and commercial units, though review evidence is mostly residential. Long-term customers mention consistency across multiple homes over 5+ years.
All 20 recent reviews are five-star, with customers praising Bioaire's installation quality, timely appointments, and knowledgeable staff. Technicians like Ben and Eden earned specific mention for fixing leakage problems left by competitors and keeping work areas tidy. Customers return because service is honest, prices reasonable, and explanations clear. Work ranges from multi-split system installation to routine maintenance and control board repair. Many note the team's flexibility fitting appointments around their schedules. One customer switched after a failed installation elsewhere and stayed with Bioaire for follow-up care.
Last updated 2026-09-15