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Urban Company Singapore

Updated 2026-09-15 · 2,661 reviewed · 598 listed · Scored from 4,540 Google reviews · How we rank ›

4.5(4540) 73 composite score See reviews on Google ✓ Google-verified Publishes prices
Aircon Servicing & RepairGas Top-Up & Chemical CleaningAircon Installation24/7 Emergency Aircon Repair
Urban Company Singapore
Location
Toa Payoh, Singapore
Services
Aircon Servicing & Repair, Gas Top-Up & Chemical Cleaning, Aircon Installation
Reviews
4540
Best for
customers seeking low-cost aircon repairs and recurring cleaning who book experienced named staff through app.

Business data from Google Business Profile, checked 2026-09-15. Facts from the business's own website were fetched 2026-08-11.

What do recent reviews say?

Most reviews praise cleaning staff by name for speed and attention to detail, with many customers booking repeat appointments. However, recent complaints centre on customer support rudeness, app-based cancellation failures, and unmet air-con service commitments, leaving some long-term customers frustrated despite competent field work.

Aircon reviews highlight both affordability ($49 repair starting price) and a critical service failure: a technician was sent for a chemical overhaul but refused the job on-site, wasting a customer's money and leaving no urgent alternative. Cleaning remains the primary strength, with named staff like Yuna, Alba, and Popy earning consistent praise.

Praised for
  • named technicians deliver well
  • fast, detailed, attentive cleaning
  • easy booking
  • satisfied customers return
Watch-outs
  • customer support unresponsive and rude
  • cancellation process difficult
  • app unhelpful and inflexible
  • service no-show without notice
  • unfulfilled air-con jobs
skilled-techniciansresponsivequick-responsepoor-communicationno-showunresolved-issuepushy-upselling
Best for: customers seeking low-cost aircon repairs and recurring cleaning who book experienced named staff through app.
Think twice if: expect app and customer support friction if you need to cancel, pause, or escalate an issue; aircon service may not proceed as booked.

What are they good at?

  • low repair starting price ($49)
  • named field staff earn repeat bookings
  • fast on-site cleaning service

Worth knowing

  • Named cleaning staff praised repeatedly: Yuna, Alba, Popy Thuzar Win, Jordee, Mawi, Lena Phyo Thinzarlin, Arin, Pavandeep
  • AC repair starts from $49
  • Chemical overhaul service cancelled by technician on-site due to space/staffing constraint
  • Long-term customers (2+ years) report app does not allow plan upgrades and support team takes half a day to pass between departments

What reviews say by service

Aircon Servicing & Repair
Affordable entry price ($49), but one recent failure: technician refused full chemical overhaul job on-site due to space constraints and TV placement, wasting customer's prepaid fee.
Gas Top-Up & Chemical Cleaning
Unmet chemical overhaul commitment: technician cited insufficient space and staffing, cancelled mid-visit.
Aircon Installation
No review evidence.
24/7 Emergency Aircon Repair
No emergency or after-hours aircon service clarity in reviews.

How it compares

  • Rated 4.5 against a 4.52 average across the 411 aircon servicing & repair businesses listed here.
  • Has more Google reviews than 99% of the businesses in this directory.

How we scored this

How We Rank
Star rating 67
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 75
Verification 30

Rating breakdown

5
3836
4
113
3
27
2
47
1
517

FAQ

Can I book a named technician or cleaner like I see others mention?
Yes, many reviewers book staff by name: Yuna, Alba, Popy Thuzar Win, Jordee, and others earn repeat bookings for cleaning and aircon work, though the app does not confirm named staff are always available.
What is the starting price for AC repair?
AC Repairs start from $49 according to their website, though the scope of that rate is not detailed in reviews.
How do I cancel a subscription?
Multiple recent reviewers report the app does not allow direct cancellation and require calling customer support, which has been slow and sometimes unhelpful.

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Last updated 2026-09-15