Business data from Google Business Profile, checked 2026-09-15.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Based on limited recent reviews, so treat this as low-confidence.
Recent customers praise swift WhatsApp replies and practical help with old unit removal and new condenser placement. Older reviews report silent treatment on calls and quotes that seemed high compared to competitors in the same area.
Most customers return year after year, citing Desmond and his team for on-time service, clean work, and honest troubleshooting without upselling. One old complaint mentioned incomplete work and poor follow-up; the bulk of recent reviews highlight professional service and fair pricing that keeps families engaged for over a decade.
Two of three reviews describe poor installation quality and weak follow-up support. The warranty appears to lock customers into using STL for all future servicing, or coverage is voided. Evidence is limited and spans several years.
Last updated 2026-09-15