Business data from Google Business Profile, checked 2026-09-15.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Based on limited recent reviews, so treat this as low-confidence.
Prompt responses and neat installation work stand out for commercial clients, with Billal and Manik earning consistent praise for servicing. Weak point: two detailed complaints expose gaps in warranty clarity, diagnostic thoroughness, and punctuality on emergency calls that undermine the 89% five-star rating.
Most recent visits praise named technicians for speed, cleanliness, and straightforward explanations. Two one-star reviews flag serious issues: a post-service water leak with unclear root cause and a $1,600 follow-up charge, plus previous instances of units left running after service with inconsistent policies applied. Customers consistently return for regular maintenance with technicians Velu, Towkir, Jimmy, and Islam. Chemical overhaul and general servicing are core offerings. The business responds well to routine jobs but struggles with complex fault diagnosis and follow-up accountability when problems surface.
Gsn Starcool has completed installations to a decent standard, but reviewers report extended timelines, inadequate site cleanup, and disrespectful conduct during work. Limited evidence available; mixed ratings reflect these inconsistencies.
Last updated 2026-09-15