Business data from Google Business Profile, checked 2026-11-15. Facts from the business's own website were fetched 2026-08-11.
Reviewers praise sales staff, especially Alvin, for clear advice, rebate tips and patient answers. One 1-star review says a promised installation fell through, with trunking left behind and a nine-week wait.
Most customers report smooth installations and repairs with courteous staff who protect furniture and clean up thoroughly. One older complaint raised doubt about a diagnostic, though five-star reviews consistently praise honesty and value.
All three available Google reviews award five stars. Detail on specific work or staff is limited, so praise is broad rather than grounded in concrete experience.
Strong spots and serious gaps mix here. A long-term customer praised their ability to fix old units and diagnose complex wiring faults, while another reported Ah Wei quickly found and corrected a cross-wiring installation error. Yet installation defects dominate complaints: one household endured repeated water flooding for months after a new install with no fix; another paid over $500 for outdoor cleaning and refrigerant top-up without proper pressure measurement, leaving units still inadequately cold; a third saw an undiagnosed gas leak cost over $100 with no real resolution.
Last updated 2026-11-15