Business data from Google Business Profile, checked 2026-09-15. Facts from the business's own website were fetched 2026-08-11.
Most reviewers report fast, friendly service and reasonable prices, with several loyal customers over a decade. However, recent complaints cite aggressive quoting tactics during routine servicing and poor follow-up when problems arise post-visit.
Based on limited recent reviews, so treat this as low-confidence.
Recent shift: Sentiment appears to have softened over recent years. Older reviews (6-7 years ago) emphasize professionalism and pride in work, while the most recent complaints (2 years ago) cite responsiveness issues and aggressive upselling tactics.
Long-standing customers praise Takai Yama for professional work, responsive service, and genuine trustworthiness. One aged complaint suggests occasional gaps in what service covers.
Silverback's technicians deliver consistent, no-fuss service across repair, installation, and maintenance. Reviewers name specific teams (notably Team 8, Molla, Nyi Nyi, and Muru) and praise their punctuality, technical skill, and willingness to explain problems clearly. Attention to floor protection and compressor advice stands out. No negative themes surface in recent feedback. The business arranges short-notice bookings and handles everything from routine servicing at low rates to compressor repair. Technicians document their work professionally. Across 2298 reviews, 96% are five-star, reflecting reliability that extends well beyond any single visit.
Reviewers consistently report fast, professional work with multiple named technicians earning specific praise. Staff arrive on time, complete jobs cleanly, and explain issues clearly; one caller's AC leak was fixed within 30 minutes of arrival. Pricing is transparent and considered reasonable.
Last updated 2026-09-15