Business data from Google Business Profile, checked 2026-09-15. Facts from the business's own website were fetched 2026-08-11.
Five-star reviews praise named sales staff like Crystal, Prabhu, and Hester for patient product explanations and flexible recommendations, plus installation teams (Rajan, Johnny, Naing, Abbas) who occasionally deliver neat, efficient work. However, the majority low ratings reflect persistent structural failures: water and gas leaks appearing days or weeks after installation, poor piping workmanship, missed appointments, and near-total absence of service recovery when problems arise. Customers report being promised quality but receiving substandard casings, misaligned communication between sales and install teams, and repeated unwanted servicing calls despite explicit requests to stop.
The business operates across installation, repair, and maintenance but struggles to execute consistently; some reviews cite five-year-old installations that failed only when opened for the first time, suggesting latent defects. Staff are named as strengths (support team member Charles, technicians Mahbub and Rajan), yet the same names appear in complaints about poor coordination and installation oversight. Recovery attempts are minimal or absent; one customer noted their brother had to apologize on the company's behalf. The service team's willingness is evident in praise for post-purchase explanation and problem-solving, but execution gaps dominate the overall experience.
All seven reviews give five stars. Work quality is consistent, staff (Tommy and Jenny named) arrive on time, and customers trust the business to be straight with them.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Strong spots and serious gaps mix here. A long-term customer praised their ability to fix old units and diagnose complex wiring faults, while another reported Ah Wei quickly found and corrected a cross-wiring installation error. Yet installation defects dominate complaints: one household endured repeated water flooding for months after a new install with no fix; another paid over $500 for outdoor cleaning and refrigerant top-up without proper pressure measurement, leaving units still inadequately cold; a third saw an undiagnosed gas leak cost over $100 with no real resolution.
Last updated 2026-09-15