Business data from Google Business Profile, checked 2026-11-15. Facts from the business's own website were fetched 2026-08-11.
Many long-term customers say the servicing team is reliable, punctual and thorough, and they value the quarterly reminders. Buyers often praise the sales staff and quick installation days. Repeat customers across several years are a common sight in the reviews.
Complaints centre on installation quality and follow-up. One customer reports the same cooling fault returning for a year and says the team did not fix it. Another felt pushed into extra work during a servicing visit, so check quotes carefully before agreeing.
Most customers report smooth installations and repairs with courteous staff who protect furniture and clean up thoroughly. One older complaint raised doubt about a diagnostic, though five-star reviews consistently praise honesty and value.
All three available Google reviews award five stars. Detail on specific work or staff is limited, so praise is broad rather than grounded in concrete experience.
Strong spots and serious gaps mix here. A long-term customer praised their ability to fix old units and diagnose complex wiring faults, while another reported Ah Wei quickly found and corrected a cross-wiring installation error. Yet installation defects dominate complaints: one household endured repeated water flooding for months after a new install with no fix; another paid over $500 for outdoor cleaning and refrigerant top-up without proper pressure measurement, leaving units still inadequately cold; a third saw an undiagnosed gas leak cost over $100 with no real resolution.
Last updated 2026-11-15