Business data from Google Business Profile, checked 2026-09-15. Facts from the business's own website were fetched 2026-08-11.
Five-star reviews from loyal customers praise skilled technicians, fair prices, and professional work. However, recent complaints show a troubling pattern: techs caused leaks and compressor damage, then ghosted customers; faulty gas top-ups left units not cold; appointment slots span an hour with no firm time. Responsiveness appears inconsistent and deteriorating.
All 11 reviews are five-star. Customers praise quick appointment booking, on-time arrival, and efficient chemical wash work that solves cooling issues. Technicians explain problems clearly and provide photos; staff squeeze in urgent requests same-day.
Silverback's technicians deliver consistent, no-fuss service across repair, installation, and maintenance. Reviewers name specific teams (notably Team 8, Molla, Nyi Nyi, and Muru) and praise their punctuality, technical skill, and willingness to explain problems clearly. Attention to floor protection and compressor advice stands out. No negative themes surface in recent feedback. The business arranges short-notice bookings and handles everything from routine servicing at low rates to compressor repair. Technicians document their work professionally. Across 2298 reviews, 96% are five-star, reflecting reliability that extends well beyond any single visit.
Reviewers consistently report fast, professional work with multiple named technicians earning specific praise. Staff arrive on time, complete jobs cleanly, and explain issues clearly; one caller's AC leak was fixed within 30 minutes of arrival. Pricing is transparent and considered reasonable.
Last updated 2026-09-15