Business data from Google Business Profile, checked 2026-11-15. Facts from the business's own website were fetched 2026-08-11.
Five-star reviews from loyal customers praise skilled technicians, fair prices, and professional work. However, recent complaints show a troubling pattern: techs caused leaks and compressor damage, then ghosted customers; faulty gas top-ups left units not cold; appointment slots span an hour with no firm time. Responsiveness appears inconsistent and deteriorating.
All 11 reviews are five-star. Customers praise quick appointment booking, on-time arrival, and efficient chemical wash work that solves cooling issues. Technicians explain problems clearly and provide photos; staff squeeze in urgent requests same-day.
Silverback Aircon holds a 4.9 rating across 2578 Google reviews, with 97% of ratings at five stars. Recent reviewers mostly praise the crews for friendly, efficient work and thorough cleaning of units. Few reviews raise any complaint. Named technicians come up often. Muru is called knowledgeable, polite and efficient, and team 4 and team 8 both get praise for listening and going the extra mile. One reviewer mentions a customer service staff member who answered their questions well.
Reviewers keep coming back to speed and tidy work. Many say the team finishes on time, cleans units well, and gives fair prices. One recent reviewer said a new Mitsubishi system leaked within a month and that follow-up calls went unanswered. Named technicians get frequent praise. Karuppu is called a nice guy who explains faults clearly, and Hong and Bose are called fast and efficient. Mani, Pugal and Muthu also get thanks, including one review about patient service for elderly customers.
Last updated 2026-11-15